Case Study | Kiehl’s
A Dynamic App to Improve Quality of Service
THE CLIENT
Kiehl’s is an American cosmetics brand retailer that specializes in making premium skin, hair, and body care products. Founded as a single pharmacy in New York City’s East Village in 1851, Kiehl’s was purchased by the L’Oréal Group in 2000 and currently has more than 250 retail stores worldwide, and over 1000 points of sale supplemented by sales in high-end department stores, select airport locations, as well as independent stockholders.
OUR PARTNER
Leapfactor provides breakthrough business apps to transform the way companies engage with their sales force, employees, partners and customers.
By combining mobile cloud services, smart Apps and a high-performing user experience design, Leapfactor quickly enriches customer experience without compromising on security, performance or scalability.
THE CHALLENGE
The client wished to enable Kiehl’s Customer Representatives (KCRs) to improve the quality of the service.
THE PLATFORM
The app has two main focuses:
Obtaining previous purchases and regime information for returning clients instantaneously
By reviewing the previous regimes and checking the results with the client, KCRs can create a better regime for the current consultation.
Regime Planning
TECHNOLOGIES
- iOS, Objevtive C
- iOS, Objevtive C
- Leapfactor’s LFDK messaging module
- Leapfactor’s LFDK virtual tables module
- Leapfactor’s LFDK lite content manager module
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